Description
Course Name: Certificate in Tour & Travel Agent
Course Id: CITTA/Q1001.
Eligibility: 10th Grade (High School) or Equivalent.
Objective: The Certificate in Tour & Travel Agent course is designed to provide individuals with the foundational knowledge and practical skills required to work as professional travel agents. This course focuses on understanding the travel industry, planning and organizing tours, managing client bookings, and offering customer service in the travel sector. It is ideal for those who aspire to start a career in the tourism and hospitality industry.
Duration: Two Month.
How to Enroll and Get Certified in Your Chosen Course:
Step 1: Choose the course you wish to get certified in.
Step 2: Click on the “Enroll Now” button.
Step 3: Proceed with the enrollment process.
Step 4: Enter your billing details and continue to course fee payment.
Step 5: You will be redirected to the payment gateway. Pay the course and exam fee using one of the following methods:
Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.
Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.
Step 7: Once you complete the course, take the online examination.
Step 8: Upon passing the examination, you will receive:
• A soft copy (scanned) of your certificate via email within 7 days of examination.
• A hard copy (original with official seal and signature) sent to your address within 45 day of declaration of result.
Step 9: After certification, you will be offered job opportunities aligned with your area of interest.
Online Examination Detail:
Duration- 60 minutes.
No. of Questions- 30. (Multiple Choice Questions).
Maximum Marks- 100, Passing Marks- 40%.
There is no negative marking in this module.
| Marking System: | ||||||
| S.No. | No. of Questions | Marks Each Question | Total Marks | |||
| 1 | 10 | 5 | 50 | |||
| 2 | 5 | 4 | 20 | |||
| 3 | 5 | 3 | 15 | |||
| 4 | 5 | 2 | 10 | |||
| 5 | 5 | 1 | 5 | |||
| 30 | 100 | |||||
| How Students will be Graded: | ||||||
| S.No. | Marks | Grade | ||||
| 1 | 91-100 | O (Outstanding) | ||||
| 2 | 81-90 | A+ (Excellent) | ||||
| 3 | 71-80 | A (Very Good) | ||||
| 4 | 61-70 | B (Good) | ||||
| 5 | 51-60 | C (Average) | ||||
| 6 | 40-50 | P (Pass) | ||||
| 7 | 0-40 | F (Fail) | ||||
Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:
Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.
Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.
Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.
Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.
Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.
Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.
Syllabus:
Introduction to Tourism and Travel Industry: Overview of the tourism industry, Types of tourism (leisure, business, adventure, eco-tourism), Role of a travel agent, Key stakeholders in the travel industry, Tourism policies and regulations, Tourism development and planning, Emerging trends in travel and tourism, Career opportunities in the travel industry, Customer service in tourism, Ethics and responsibilities in tourism.
Travel Documentation and Regulations: Passport types and application process, Visa requirements and types, Immigration rules and procedures, Travel insurance and its importance, Health and safety regulations for travelers, Foreign exchange regulations, Customs rules and duty-free allowances, International travel advisories, Special permits and travel restrictions, Digital documentation and e-visas.
Ticketing and Reservations: Introduction to airline ticketing, Global Distribution Systems (GDS) overview (Amadeus, Galileo, Sabre), Flight ticket booking and fare calculation, PNR generation and management, Hotel and accommodation reservations, Car rentals and transportation bookings, Travel itinerary planning, Refunds, cancellations, and rescheduling policies, Understanding travel classes and airline policies, Online ticketing and e-booking platforms.
Tour Package Design and Management: Components of a tour package, Types of tour packages (group, customized, FIT, adventure), Budgeting and pricing strategies, Negotiations with service providers, Destination research and selection, Creating attractive travel itineraries, Seasonal and festive travel packages, Marketing and promotion of tour packages, Customer preferences and personalized travel planning, Crisis management in tour operations.
Hospitality and Accommodation Management: Types of accommodation (hotels, resorts, hostels, homestays), Hotel classification and rating systems, Understanding hospitality services, Relationship between tourism and hospitality, Reservation systems and hotel booking platforms, Role of a tour operator in accommodation selection, Customer service in hospitality, Managing customer complaints and feedback, Role of concierge services, Hotel contracts and agreements.
Transportation in Tourism: Modes of transportation in tourism (air, rail, road, cruise), Airline and airport operations, Rail ticketing and travel procedures, Car rentals and self-drive tourism, Cruise and water-based tourism, Transport regulations and policies, Handling transport delays and disruptions, Logistics and supply chain in tourism, Sustainable transportation in travel, Digitalization in travel transportation.
🌍✈️ Career Opportunities After Certificate in Tour & Travel Agent (India)
The Certificate in Tour & Travel Agent program trains individuals in booking, itinerary planning, travel regulations, client servicing, and tourism operations. With India’s tourism industry rapidly recovering and evolving post-pandemic, there is growing demand for certified travel professionals.
✅ 1. Career Options & Job Roles
| Job Role | Description |
|---|---|
| Travel Agent / Consultant | Book travel packages, flights, trains, buses, hotels, and tours for individual or group clients. |
| Tour Operator | Plan and organize group tours, sightseeing, and holiday packages domestically or internationally. |
| Reservation Executive | Handle bookings for transportation (flight, train, bus) and accommodation. |
| Ticketing Executive (IATA/GDS trained) | Issue and manage air tickets using software like Amadeus or Galileo. |
| Destination Specialist | Create customized travel plans for specific destinations or themes (e.g., adventure, honeymoon, pilgrimage). |
| Inbound/Outbound Tour Executive | Handle foreign tourists (inbound) or Indian tourists going abroad (outbound). |
| Cruise / Rail Tourism Executive | Organize cruise or luxury rail travel bookings. |
| Travel Coordinator (Corporate) | Manage official travel arrangements for companies and institutions. |
| Entrepreneur (Travel Agency Owner) | Start your own travel and tourism business. |
| Travel Blogger / Influencer | Share travel experiences, itineraries, and reviews online for income via ads and sponsorships. |
🏢 2. Industries & Employers
Travel Agencies (e.g., Thomas Cook, MakeMyTrip, SOTC, Yatra, TBO)
Tour Operators (domestic and international)
Airlines & GDS Service Providers
Online Travel Aggregators (OTAs)
Hotel Booking Portals
MICE (Meetings, Incentives, Conferences, Exhibitions) Agencies
Corporate Travel Departments
State Tourism Departments / Govt Tourism Boards
Cruise Lines / Rail Tour Providers
Freelance Travel Consultancy
📈 3. Salary Range in India (2025 Estimates)
| Job Role / Career Stage | Monthly Salary (INR) |
|---|---|
| Trainee / Assistant Agent | ₹10,000 – ₹15,000 |
| Ticketing Executive | ₹15,000 – ₹25,000 |
| Tour Operator Executive | ₹20,000 – ₹30,000 |
| Travel Consultant (with GDS) | ₹25,000 – ₹45,000 |
| Senior Tour Planner / Team Leader | ₹35,000 – ₹60,000 |
| Corporate Travel Coordinator | ₹30,000 – ₹55,000 |
| Freelance Travel Agent / Blogger | ₹5,000 – ₹2,00,000+ (commission/project based) |
| Travel Agency Owner / Franchise | ₹50,000 – ₹2,50,000+ (profit-based) |
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