Certificate in Personal Secretary Training

Module 1: Introduction to Secretarial Profession: Role and responsibilities of a personal secretary, Qualities and skills of an efficient secretary, Types of secretarial roles (executive, administrative, virtual), Daily routines and time management, Office hierarchy and coordination, Importance of confidentiality and professionalism, Working under pressure and multitasking, Professional ethics and workplace behavior, Overview of business departments and functions, Understanding employer expectations.

Module 2: Office Administration and Record Management: Maintaining office files and records (physical and digital), Drafting memos, letters and internal communications, Diary management and travel arrangements, Appointment scheduling and calendar management, Handling incoming and outgoing correspondence, Filing systems and classification of records, Data entry and maintaining registers, Organizing meetings and office events, Inventory and stationery control, Record retention and retrieval techniques.

Module 3: Communication and Interpersonal Skills: Effective verbal and written communication, Email writing and phone etiquette, Listening skills and note-taking, Interpersonal skills for dealing with clients and staff, Preparing meeting agendas and minutes, Handling difficult situations with tact and diplomacy, Understanding body language and gestures, Cross-cultural communication, Business vocabulary and office language, Feedback handling and follow-up communication.

Module 4: Computer Applications for Secretaries: MS Word – documentation and formatting, MS Excel – data handling and reports, MS PowerPoint – creating business presentations, Outlook – email and calendar management, Internet usage for research and communication, File sharing and cloud storage basics, Using office gadgets and virtual platforms (Zoom, Meet), Creating templates and professional formats, Data backup and security, Familiarity with office software tools.

Module 5: Business Etiquette and Professionalism: Grooming and dress code in office, Workplace manners and behavior, Telephone and reception etiquette, Time and priority management, Confidentiality and data privacy practices, Corporate culture and formal conduct, Protocols in official meetings and events, International etiquette and protocol basics, Effective communication with superiors and clients, Maintaining a professional image in person and online.

Module 6: Career Development and Job Readiness: Resume building for secretarial roles, Interview skills and personality development, Handling real-time office scenarios and role plays, Practice in administrative tasks and simulations, Office correspondence and document preparation, Building a professional network, Time and stress management techniques, Workplace confidence and adaptability, Understanding secretary job portals and opportunities, Career growth paths in administration and executive support.

🎓 Certificate in Personal Secretary Training: Career Opportunities in India

This certificate program trains students in office administration, communication, scheduling, document management, business etiquette, and confidential information handling. Graduates are equipped to assist executives, managers, or top-level professionals in corporate and administrative environments.

🎯 Top Job Roles with Responsibilities & Salary Range

🏢 Top Hiring Sectors

• Corporate offices (MNCs, SMEs)

• Government departments (PS roles via outsourcing)

• Healthcare industry (for doctors/medical directors)

• Legal & Accounting firms

• Educational institutions (for principals, HODs)

• Real estate & construction companies

• IT/Tech startups

• NGOs & International organizations

• Freelance / remote global companies

💰 Salary Range Based on Experience

🧭 Career Growth Path