Description
Course Name: Certificate in Housekeeping & Room Service
Course Id: CHRS/Q0101.
Eligibility: 10th (High School) or equivalent is required.
Objective: The Certificate in Housekeeping & Room Service course is designed to provide comprehensive training in maintaining high standards of cleanliness, hygiene, and comfort in hospitality settings such as hotels, resorts, and cruise ships. The course focuses on essential housekeeping functions including bed-making, linen management, cleaning procedures, and use of housekeeping equipment and chemicals.
Duration: Three Months.
How to Enroll and Get Certified in Your Chosen Course:
Step 1: Choose the course you wish to get certified in.
Step 2: Click on the “Enroll Now” button.
Step 3: Proceed with the enrollment process.
Step 4: Enter your billing details and continue to course fee payment.
Step 5: You will be redirected to the payment gateway. Pay the course and exam fee using one of the following methods:
Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.
Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.
Step 7: Once you complete the course, take the online examination.
Step 8: Upon passing the examination, you will receive:
• A soft copy (scanned) of your certificate via email within 7 days of examination.
• A hard copy (original with official seal and signature) sent to your address within 45 day of declaration of result.
Step 9: After certification, you will be offered job opportunities aligned with your area of interest.
Online Examination Detail:
Duration- 60 minutes.
No. of Questions- 30. (Multiple Choice Questions).
Maximum Marks- 100, Passing Marks- 40%.
There is no negative marking in this module.
| Marking System: | ||||||
| S.No. | No. of Questions | Marks Each Question | Total Marks | |||
| 1 | 10 | 5 | 50 | |||
| 2 | 5 | 4 | 20 | |||
| 3 | 5 | 3 | 15 | |||
| 4 | 5 | 2 | 10 | |||
| 5 | 5 | 1 | 5 | |||
| 30 | 100 | |||||
| How Students will be Graded: | ||||||
| S.No. | Marks | Grade | ||||
| 1 | 91-100 | O (Outstanding) | ||||
| 2 | 81-90 | A+ (Excellent) | ||||
| 3 | 71-80 | A (Very Good) | ||||
| 4 | 61-70 | B (Good) | ||||
| 5 | 51-60 | C (Average) | ||||
| 6 | 40-50 | P (Pass) | ||||
| 7 | 0-40 | F (Fail) | ||||
Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:
Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.
Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.
Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.
Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.
Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.
Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.
Syllabus:
Module 1: Introduction to Housekeeping Operations: Overview of housekeeping in hospitality, Role and importance of housekeeping, Organizational structure of housekeeping department, Attributes of housekeeping staff, Housekeeping coordination with other departments, Types of rooms and room status codes, Guestroom layout and standard supplies, Key control procedures, Lost and found procedures, Safety and security in housekeeping.
Module 2: Cleaning Science and Procedures: Types of cleaning agents and chemicals, Cleaning equipment and their usage, Cleaning public areas and guest rooms, Daily, periodic, and deep cleaning procedures, Bed making techniques and linen management, Bathroom and toilet cleaning procedures, Dusting and mopping techniques, Stain removal methods, Handling waste and garbage disposal, Sanitization and hygiene standards.
Module 3: Linen and Laundry Management: Types of linen used in hotels, Linen inventory and control, Laundry workflow and equipment, Sorting, washing, and drying process, Ironing and folding techniques, Uniform management, Stain treatment and fabric care, Laundry records and documentation, Outsourced laundry services, Linen room setup and operations.
Module 4: Room Service Operations: Introduction to room service in hotels, Order taking and menu knowledge, Tray setup and trolley service, SOPs for food delivery to rooms, Handling guest complaints, Clearance of trays and trolleys, Room service etiquettes and grooming, Communication skills in room service, Coordinating with kitchen and front office, Billing and payment procedures.
Module 5: Guest Supplies and Amenities Management: Types of guest supplies and amenities, Inventory control and stock management, Replenishment procedures, SOPs for placing amenities, Customized guest preferences, Eco-friendly and sustainable practices, Handling VIP amenities, Storage and safety of supplies, Cost control measures, Supplier coordination and procurement.
Module 6: Professional Development and Soft Skills: Communication and interpersonal skills, Grooming and personal hygiene, Time management and planning, Problem solving and decision making, Handling pressure and stress, Teamwork and coordination, Customer service excellence, Etiquette and professional behavior, Resume building and interview preparation, Career progression in housekeeping.
🧹 Career Opportunities After Certificate in Housekeeping & Room Service
Housekeeping and room service are the backbone of the hospitality industry. After completing this certificate course, candidates can explore a variety of roles in hotels, resorts, hospitals, cruise ships, and facilities management companies.
🔑 Top Career Options with Salary Range (India)
| Job Role | Key Responsibilities | Entry-Level Salary (INR/month) | Experienced Salary (INR/month) |
|---|---|---|---|
| Room Attendant / Housekeeping Staff | Clean guest rooms, change linens, replenish supplies | ₹12,000 – ₹18,000 | ₹22,000 – ₹30,000 |
| Housekeeping Assistant | Maintain cleanliness of public areas and back-of-house | ₹10,000 – ₹16,000 | ₹20,000 – ₹28,000 |
| Room Service Attendant / Server | Deliver food/drinks to guest rooms, maintain service etiquette | ₹12,000 – ₹20,000 | ₹25,000 – ₹35,000 |
| Laundry Assistant | Collect, wash, press, and deliver guest/staff laundry | ₹10,000 – ₹15,000 | ₹18,000 – ₹25,000 |
| Public Area Cleaner | Clean lobbies, restrooms, lounges, corridors | ₹10,000 – ₹16,000 | ₹20,000 – ₹25,000 |
| Linen Room Assistant | Maintain linen inventory, issue and receive linens | ₹10,000 – ₹14,000 | ₹18,000 – ₹24,000 |
| Housekeeping Coordinator | Coordinate with front desk & housekeeping team | ₹14,000 – ₹20,000 | ₹25,000 – ₹35,000 |
| Hospital Housekeeping Staff | Clean and sanitize patient rooms, wards, and surgical areas | ₹12,000 – ₹18,000 | ₹20,000 – ₹30,000 |
| Facility Cleaner (Corporate/BPO) | Clean workspaces, meeting rooms, common areas | ₹10,000 – ₹16,000 | ₹18,000 – ₹25,000 |
| Housekeeping Supervisor (after experience) | Supervise staff, maintain standards, guest room inspections | ₹20,000 – ₹30,000 | ₹35,000 – ₹50,000 |
🏨 Employment Sectors
Star Hotels & Resorts
Budget and Boutique Hotels
Hospitals & Healthcare Facilities
Cruise Lines
Corporate Offices & Malls
Airports & Railway VIP Lounges
Housekeeping Agencies & Facility Management Companies
Luxury Apartments & Guest Houses
Hostels, PGs, and Homestays
🌟 Top Employers in India
Taj Hotels
ITC Hotels
Marriott International
Lemon Tree Hotels
Radisson Blu
OYO Rooms
Apollo / Fortis / Max Hospitals
ISS Facility Services, Sodexo, BVG India
Carnival & Cordelia Cruise Lines
📈 Career Growth Path
Housekeeping Assistant →
Room Attendant →
Senior Housekeeping Staff →
Housekeeping Supervisor →
Executive Housekeeper →
Director of Housekeeping (in large hotels)
Reviews
There are no reviews yet.