Description
Course Name: Certificate in Hotel Operations Assistant
Course Id: CHOA/Q0101.
Eligibility: 10+2 (Higher Secondary) or equivalent is required.
Objective: The objective of the Certificate in Hotel Operations Assistant course is to equip learners with comprehensive knowledge and practical skills across various operational areas of a hotel, including front office, housekeeping, food and beverage service, and guest relations. The course is designed to develop multi-skilled professionals who can efficiently support daily hotel functions while ensuring high standards of guest satisfaction. It focuses on service etiquette, communication skills, grooming, hygiene standards, safety protocols, and the use of hotel management systems.
Duration: Three Months.
How to Enroll and Get Certified in Your Chosen Course:
Step 1: Choose the course you wish to get certified in.
Step 2: Click on the “Enroll Now” button.
Step 3: Proceed with the enrollment process.
Step 4: Enter your billing details and continue to course fee payment.
Step 5: You will be redirected to the payment gateway. Pay the course and exam fee using one of the following methods:
Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.
Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.
Step 7: Once you complete the course, take the online examination.
Step 8: Upon passing the examination, you will receive:
• A soft copy (scanned) of your certificate via email within 7 days of examination.
• A hard copy (original with official seal and signature) sent to your address within 45 day of declaration of result.
Step 9: After certification, you will be offered job opportunities aligned with your area of interest.
Online Examination Detail:
Duration- 60 minutes.
No. of Questions- 30. (Multiple Choice Questions).
Maximum Marks- 100, Passing Marks- 40%.
There is no negative marking in this module.
| Marking System: | ||||||
| S.No. | No. of Questions | Marks Each Question | Total Marks | |||
| 1 | 10 | 5 | 50 | |||
| 2 | 5 | 4 | 20 | |||
| 3 | 5 | 3 | 15 | |||
| 4 | 5 | 2 | 10 | |||
| 5 | 5 | 1 | 5 | |||
| 30 | 100 | |||||
| How Students will be Graded: | ||||||
| S.No. | Marks | Grade | ||||
| 1 | 91-100 | O (Outstanding) | ||||
| 2 | 81-90 | A+ (Excellent) | ||||
| 3 | 71-80 | A (Very Good) | ||||
| 4 | 61-70 | B (Good) | ||||
| 5 | 51-60 | C (Average) | ||||
| 6 | 40-50 | P (Pass) | ||||
| 7 | 0-40 | F (Fail) | ||||
Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:
Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.
Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.
Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.
Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.
Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.
Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.
Syllabus:
Module 1: Introduction to Hotel Industry: Overview of the hospitality industry, Classification of hotels, Departments and their functions, Types of hotel rooms, Organizational structure of a hotel, Duties and responsibilities of hotel staff, Guest cycle stages, Key terminologies, Hotel software basics, Importance of guest satisfaction.
Module 2: Front Office Operations: Reservation process, Check-in and check-out procedures, Guest registration and billing, Handling guest queries and complaints, Room assignment techniques, Telephone etiquette, Coordination with housekeeping, Cashiering and transaction handling, Report preparation, Guest history records.
Module 3: Housekeeping Operations: Cleaning procedures and schedules, Room cleaning techniques, Linen and laundry operations, Public area maintenance, Use of cleaning tools and chemicals, Lost and found procedures, Key control system, Pest control, Housekeeping coordination with other departments, Inventory control in housekeeping.
Module 4: Food & Beverage Operations: Types of food services, Table setup and service, Restaurant operations overview, Room service procedure, Beverage classification and service, Menu types and meal courses, Buffet and banquet service basics, Food safety and hygiene, Guest handling in F&B, Communication within the F&B team.
Module 5: Guest Services and Soft Skills: Greeting and assisting guests, Handling complaints gracefully, Effective communication skills, Grooming and professional appearance, Teamwork and cooperation, Problem-solving techniques, Upselling hotel services, Telephone and email communication, Emergency response protocol, Handling difficult guests.
Module 6: Safety, Security and Hotel Systems
Fire safety procedures, First aid basics, Security responsibilities of hotel staff, Emergency handling, Health and sanitation standards, Hotel property management systems (PMS), Use of POS systems, Energy conservation practices, Guest privacy policies, Sustainable hotel operations.
🏨 Career Opportunities After Certificate in Hotel Operations Assistant (India)
The Certificate in Hotel Operations Assistant is a multi-functional training program designed to give students foundational knowledge and practical skills in front office, housekeeping, food & beverage service, and basic kitchen operations. It prepares graduates for various entry-level positions across departments in the hotel and hospitality industry.
🔑 Top Career Roles with Job Description & Salary Range
| Job Role | Key Responsibilities | Salary Range (INR/month) |
|---|---|---|
| Front Office Assistant | Guest check-in/check-out, room allocation, guest services, reservations | ₹14,000 – ₹22,000 (entry) ₹25,000 – ₹35,000 (2–3 years exp.) |
| Housekeeping Assistant / Room Attendant | Cleaning guest rooms, linen handling, maintaining hygiene standards | ₹12,000 – ₹18,000 (entry) ₹20,000 – ₹30,000 (experienced) |
| F&B Service Steward / Waiter | Serving food and beverages in restaurants, events, room service | ₹14,000 – ₹20,000 (entry) ₹25,000 – ₹35,000 |
| Kitchen Helper / Commis (Level 3) | Assist chefs in food prep, maintain kitchen hygiene, cut vegetables, basic cooking | ₹12,000 – ₹18,000 (entry) ₹20,000 – ₹30,000 |
| Guest Relations Assistant | Handling guest queries and complaints, concierge services | ₹15,000 – ₹22,000 |
| Lobby Attendant / Bell Desk Staff | Assisting guests with luggage, providing local information | ₹12,000 – ₹18,000 |
| Banquet Assistant / Event Helper | Setting up banquet halls, serving during events | ₹12,000 – ₹20,000 |
| Cafeteria Staff / Buffet Assistant | Managing self-service counters, replenishing buffet items | ₹10,000 – ₹16,000 |
| Laundry Attendant | Operating laundry equipment, managing linen services | ₹10,000 – ₹15,000 |
| Hotel Operations Trainee / Intern | Rotational exposure to all departments (training-focused) | ₹8,000 – ₹12,000 (stipend/trainee) |
🌍 Industries & Employers
Graduates can find employment in:
Hotels & Resorts (3-star to 5-star)
Restaurants, Cafes & Fast Food Chains
Guest Houses & Service Apartments
Cruise Lines
Airports & Lounges
Hospitals (for F&B, housekeeping, front desk)
Event Management & Banquet Companies
Facility Management Companies
Tourism and Travel Agencies
🌟 Top Recruiters in India
Taj Hotels, Oberoi Group, Lemon Tree, Marriott, ITC Hotels, Radisson Blu
McDonald’s, Domino’s, Barbeque Nation, Starbucks
Cordelia Cruises, Carnival Cruise Line
Indigo / Air India (Ground Hospitality)
Apollo Hospitals, Fortis
Sodexo, ISS, Compass Group
📈 Career Growth Path
Hotel Operations Assistant / Trainee
Departmental Assistant (F&B, Housekeeping, Front Office)
Department Supervisor
Assistant Manager (Hotel Operations)
Hotel Operations Manager
General Manager / Resort Manager
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