Certificate in Delivery Executive (E-commerce, Food)

Description

Course Name: Certificate in Delivery Executive (E-commerce, Food)
Course Id: CDE/Q0101.

Eligibility: 10th Grade (High School) or equivalent is required.

Objective: The objective of the Certificate in Delivery Executive (E-commerce, Food) course is to prepare individuals for efficient and professional delivery operations in sectors like e-commerce, food delivery, and last-mile logistics. The course covers essential areas such as order collection and dispatch, route planning and navigation using GPS, time management, safe food handling practices, use of mobile delivery apps, and digital payment collection.

Duration: Three Months.

 How to Enroll and Get Certified in Your Chosen Course:

 Step 1: Choose the course you wish to get certified in.

 Step 2: Click on the “Enroll Now” button.

 Step 3: Proceed with the enrollment process.

 Step 4: Enter your billing details and continue to course fee payment.

 Step 5: You will be redirected to the payment gateway. Pay the course and exam fee using one of the following methods:
Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.

 Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.

 Step 7: Once you complete the course, take the online examination.

 Step 8: Upon passing the examination, you will receive:
• A soft copy (scanned) of your certificate via email within 7 days of examination.
• A hard copy (original with official seal and signature) sent to your address within 45 day of declaration of result.

 Step 9: After certification, you will be offered job opportunities aligned with your area of interest.

Online Examination Detail:

Duration- 60 minutes.
No. of Questions- 30. (Multiple Choice Questions).
Maximum Marks- 100, Passing Marks- 40%.
There is no negative marking in this module.

 Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:

 Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.

 Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.

 Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.

 Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.

 Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.

 Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.

Syllabus:

Module 1: Introduction to Delivery Services: Role and responsibilities of a delivery executive, Difference between food and e-commerce delivery, Understanding company policies and service standards, Types of deliveries (instant, scheduled, COD), Introduction to delivery apps and GPS tracking, Customer expectations and professionalism, Importance of timely and safe delivery, Overview of gig economy in delivery sector, Personal hygiene and grooming, Basic road safety and traffic rules.

Module 2: Order Collection and Verification: Receiving delivery assignments via app or dispatcher, Picking up orders from vendors, stores, or restaurants, Verifying order items and quantity, Packaging checks and spill-proof handling, Scanning barcodes and OTP confirmation, Handling fragile and perishable items, Cash on Delivery (COD) handling procedures, Customer communication for delivery status, Route planning for efficient delivery, Maintaining pickup and delivery logs.

Module 3: Delivery Process and Customer Interaction: Navigating using mobile apps and maps, Handling multiple deliveries in one route, Verifying customer identity and order details, Obtaining digital or physical signatures, Managing returns and replacements, Handling customer queries and complaints politely, Dealing with delayed or canceled orders, Communicating with support teams and vendors, Updating delivery status in real time, Maintaining a professional attitude at all times.

Module 4: Digital Tools and App Usage: Using company-provided delivery apps efficiently, GPS navigation and route optimization, Mobile scanning and order confirmation, Digital payments and mobile wallets, Uploading proof of delivery (POD), Use of maps, contacts, and real-time updates, Phone etiquette during deliveries, Troubleshooting app issues, Mobile battery and internet data management, Data privacy and safe usage of devices.

Module 5: Workplace Safety and Vehicle Maintenance: Basic two-wheeler maintenance (oil, brakes, lights), Wearing helmets and safety gear, Understanding traffic signs and road signals, Parking etiquette during deliveries, Safe driving in different weather conditions, Emergency response and first aid basics, Load balance and handling parcels safely, Fuel management and vehicle care, Accidents reporting protocol, Insurance and documentation of delivery vehicle.

Module 6: Soft Skills and Career Growth: Customer service and polite communication, Time management and punctuality, Teamwork and daily reporting, Workplace discipline and ethics, Handling pressure and multitasking, Spoken English for delivery interactions, Conflict resolution with customers or vendors, Resume building and interview tips, Career growth in delivery and logistics sector, Entrepreneurship in delivery or franchise business.

🎯 Career Opportunities & Salary in India

This certificate equips candidates with practical skills in order management, delivery protocol, customer interaction, safety compliance, and navigation—making them job-ready for the rapidly growing e-commerce, food delivery, grocery, courier, and logistics sectors.

💼 Top Career Opportunities

📦 Industries Hiring Delivery Executives

• E-commerce: Amazon, Flipkart, Meesho

• Food Delivery: Swiggy, Zomato

• Grocery Delivery: BigBasket, Blinkit, Zepto

• Courier & Parcel Services: Delhivery, Blue Dart, DTDC

• Hyperlocal Services: Dunzo, Porter, UrbanCompany

💰 Earnings Structure

Most delivery jobs in India offer a base salary + per-delivery incentive and/or performance bonuses.

📍 Work Locations

• Metro Cities (Mumbai, Delhi, Bengaluru, Hyderabad, Chennai, Kolkata)

• Tier 2/3 Cities (Nagpur, Indore, Surat, Lucknow, Kochi)

• Industrial Clusters, Warehouses, and Rural E-commerce Hubs

🛵 Requirements

• Valid 2-wheeler license

• Personal bike/scooter (optional – some companies offer rental/EMI bikes)

• Smartphone with GPS

🚀 Career Progression Path