Description
Course Name: Certificate in Courier & Parcel Services
Course Id: CCPS/Q0101.
Eligibility: 10+2 (Higher Secondary) or equivalent is required.
Objective: The objective of the Certificate in Courier & Parcel Services course is to equip learners with the operational and customer service skills needed for working in the courier and logistics industry. The course covers procedures for parcel collection, packaging, labeling, tracking, route planning, documentation, and delivery. Learners are trained in the use of handheld devices, barcode systems, and courier software to update shipment status and manage records.
Duration: Three Months.
How to Enroll and Get Certified in Your Chosen Course:
Step 1: Choose the course you wish to get certified in.
Step 2: Click on the “Enroll Now” button.
Step 3: Proceed with the enrollment process.
Step 4: Enter your billing details and continue to course fee payment.
Step 5: You will be redirected to the payment gateway. Pay the course and exam fee using one of the following methods:
Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.
Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.
Step 7: Once you complete the course, take the online examination.
Step 8: Upon passing the examination, you will receive:
• A soft copy (scanned) of your certificate via email within 7 days of examination.
• A hard copy (original with official seal and signature) sent to your address within 45 day of declaration of result.
Step 9: After certification, you will be offered job opportunities aligned with your area of interest.
Online Examination Detail:
Duration- 60 minutes.
No. of Questions- 30. (Multiple Choice Questions).
Maximum Marks- 100, Passing Marks- 40%.
There is no negative marking in this module.
| Marking System: | ||||||
| S.No. | No. of Questions | Marks Each Question | Total Marks | |||
| 1 | 10 | 5 | 50 | |||
| 2 | 5 | 4 | 20 | |||
| 3 | 5 | 3 | 15 | |||
| 4 | 5 | 2 | 10 | |||
| 5 | 5 | 1 | 5 | |||
| 30 | 100 | |||||
| How Students will be Graded: | ||||||
| S.No. | Marks | Grade | ||||
| 1 | 91-100 | O (Outstanding) | ||||
| 2 | 81-90 | A+ (Excellent) | ||||
| 3 | 71-80 | A (Very Good) | ||||
| 4 | 61-70 | B (Good) | ||||
| 5 | 51-60 | C (Average) | ||||
| 6 | 40-50 | P (Pass) | ||||
| 7 | 0-40 | F (Fail) | ||||
Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:
Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.
Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.
Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.
Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.
Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.
Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.
Syllabus:
Module 1: Introduction to Courier and Parcel Industry: Overview of courier and parcel services, Difference between courier, parcel, and logistics services, Major players and market trends in India, Role of courier services in e-commerce, Understanding service categories (same-day, express, standard), Basics of package types and classifications, Role of a courier executive or assistant, Importance of timely delivery and tracking, Customer expectations and service quality, Regulatory bodies and postal laws.
Module 2: Booking and Documentation: Parcel booking process and protocols, Filling booking slips and digital entries, Generating airway bills and tracking IDs, Use of barcodes and labels, Understanding Proof of Delivery (POD), Insurance and declaration forms, COD (Cash on Delivery) process documentation, Maintaining dispatch registers, Legal compliance for restricted items, Filing customer records and transaction slips.
Module 3: Sorting, Packaging, and Handling: Sorting parcels by route, weight, and urgency, Packaging standards and safety precautions, Handling fragile, perishable, and high-value parcels, Loading and unloading techniques, Storage in hub and delivery vans, Use of bins, cages, and scanners in sorting centers, Standard size and weight measurement practices, Managing unclaimed or undelivered parcels, Return and re-delivery process, Hygiene and personal safety in handling parcels.
Module 4: Delivery and Pickup Operations: Scheduling and route planning for delivery, Using GPS and mobile apps for navigation, Signature and OTP-based confirmation, Handling customer queries at delivery point, Maintaining trip and delivery logs, Pickup request processing and scheduling, Coordination with delivery team and supervisors, Procedures for failed or delayed deliveries, Reverse logistics and return pickup protocols, Emergency handling and customer complaints.
Module 5: Technology and Digital Tools: Use of handheld devices and mobile scanners, Courier tracking systems and software, E-way bill and GST billing basics, Integration with e-commerce platforms, Online customer communication tools, SMS and email alert systems, Data entry and management, Maintaining digital records and dashboards, Cyber safety and device care, Use of transport apps for quick route updates.
Module 6: Soft Skills and Career Readiness: Customer service and communication skills, Time management and stress handling, Professional appearance and workplace etiquette, Spoken English for field communication, Safety and discipline during outdoor work, Understanding company policies and KPIs, Resume writing and interview preparation, Growth roles in courier operations, Handling workplace challenges and team coordination, Entrepreneurship in courier franchise services.
🎯 Career Opportunities, Job Roles & Salary Range in India
The Courier & Parcel Services sector is a fast-growing segment, especially with the rise of e-commerce, retail logistics, and last-mile delivery. This certificate equips learners with skills in package handling, shipment tracking, documentation, customer service, and dispatch operations.
💼 Top Career Options
| Job Role | Key Responsibilities | Entry-Level Salary (INR/Month) | Experienced Salary (INR/Month) |
|---|---|---|---|
| Courier Executive | Handle pick-up and delivery of parcels | ₹10,000 – ₹14,000 | ₹15,000 – ₹18,000 |
| Parcel Sorting Assistant | Sort incoming and outgoing parcels by area or category | ₹10,000 – ₹13,000 | ₹14,000 – ₹18,000 |
| Hub/Branch Operations Assistant | Assist with parcel documentation, dispatch records | ₹12,000 – ₹16,000 | ₹18,000 – ₹22,000 |
| Tracking & Delivery Support Agent | Monitor parcel status, update tracking systems | ₹12,000 – ₹16,000 | ₹18,000 – ₹24,000 |
| Customer Support – Courier Services | Handle delivery queries, complaints, tracking support | ₹13,000 – ₹17,000 | ₹18,000 – ₹25,000 |
| Back Office Executive – Courier | Data entry, invoice creation, and POD (Proof of Delivery) handling | ₹12,000 – ₹16,000 | ₹17,000 – ₹22,000 |
| Dispatch Coordinator | Coordinate vehicle movement, route planning, delivery timelines | ₹14,000 – ₹18,000 | ₹20,000 – ₹26,000 |
🏢 Industries & Employers Hiring
Courier companies (e.g., DTDC, Blue Dart, Delhivery, Ekart, XpressBees)
E-commerce logistics providers (e.g., Amazon Transportation, Flipkart Logistics)
Retail and FMCG companies
Postal services (India Post, Speed Post)
Hyperlocal delivery platforms (Dunzo, Shadowfax)
3PL (third-party logistics) providers
📈 Career Progression Path
| Experience Level | Position Growth |
|---|---|
| 0–1 Year | Parcel Assistant / Courier Executive |
| 2–3 Years | Branch Operations Coordinator / Dispatch Officer |
| 4–5 Years | Hub Supervisor / Delivery Operations Lead |
| 6+ Years | Area Logistics Manager / Regional Parcel Manager |
💰 Salary Growth by Experience
| Experience Level | Monthly Salary Range (INR) |
|---|---|
| Fresher | ₹10,000 – ₹14,000 |
| 2–3 Years | ₹15,000 – ₹20,000 |
| 4–6 Years | ₹20,000 – ₹28,000 |
| 6+ Years | ₹30,000 – ₹45,000+ (in managerial roles) |
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