Certificate In Dry Cleaning Business

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Online Examination Detail:
Duration- 60 minutes.
Number of Questions- 30. (Multiple Choice Questions).
Maximum Marks- 100, Passing Marks- 40%.
There is no negative marking.

Candidate Details

NameEmailPhone Number

1 / 30

1. What equipment are used to clean carpet and upholstery?

A. Floor Scrubber and Polisher

B. Upholstery Steam Cleaner

C. Carpet Shampoo Machine

D. High Pressure washer

2 / 30

2. The following are the safe use of cleaning chemicals.

A. Read containers labels and follow directions

B. Do not sniff contents of containers

C. Label all chemicals

D. Mix chemicals

3 / 30

3. A container with divisions used in housekeeping to hold cleaning tools and chemicals.

A. Cart or Trolley

B. Caddy

C. Tool box

D. Buckets or pails

4 / 30

4. What type of linen that is considered the most popular fabric?

A. Cotton

B. Silk

C. Wool

D. Synthetic

5 / 30

5. What agent is used for hiding smell?

A. Acid cleaners

B. Polishes

C. Deodorants

D. Detergents

6 / 30

6. Why does in every hotel must have guest laundry collection procedure?

A. To ensure proper waste disposal

B. To promote the product of the hotel

C. To come up with accurate output

D. None of the above

7 / 30

7. What types of linen used in housekeeping?

A. Cotton and silk

B. Wool and cotton

C. Cotton, silk, wool and hemp

D. All of the above

8 / 30

8. Toilet bowl should be cleaned on a _____________.

A. Weekly basis

B. Daily basis

C. Monthly basis

D. Three times daily

9 / 30

9. What toll is used for holding water or detergent while cleaning?

A. Brushes

B. Hose

C. Bucket and pails Brooms

D. Broom

10 / 30

10. Packaging and sorting of laundry items may include the following

A. Folding and hanging

B. Wrapping and hear sealing

C. Building rapport and goodwill

D. Labelling of laundry items

11 / 30

11. What If the room has a “Do not Disturb” sign who is requesting you for a make-up room, what are you going to do?

A. Need to return later

B. Open the door

C. Knock on the door

D. Never mind

12 / 30

12. What part of the clothes are needed to check to know what kind of washing are needed to do?

A. Collar

B. Manufacturers Label

C. Sleeve

D. Buttons

13 / 30

13. Items are tagged for what purpose?

A. Washing

B. Dry cleaning

C. Press only

D. All of the above

14 / 30

14. What is the generic term of ethanol.

A. Alcohol

B. Phenol

C. Halogen

D. Sodium carbonate

15 / 30

15. The following standards in preparing guest clothes and shoes.

A. The more direct and exact information from the guest the better.

B. Don’t need to ask the guest what to do with his/her clothes.

C. Arrange each item accordingly so the use can dress up quickly.

D. Praise the guest on his or her appearance and on his or her choice of clothes.

16 / 30

16. Who is the person who is in-charge in arranging you tour or in booking your flight?

A. Room Attendant

B. Housekeeper

C. Concierge

17 / 30

17. Coloured linens are washed separately from _______________.

A. Small linens

B. Large linens

C. White linens

D. All of the Above

18 / 30

18. What type of linen that can be obtain from the stem of the plants?

A. Cotton

B. Hemp

C. Synthetic

D. Silk

19 / 30

19. What is the guideline when delivering items back to the guest room?

A. Follow standards and protocol

B. discretionary authority to act on behalf of the organization

C. Honesty

D. no treatment of VIPs

20 / 30

20. What tool is used to gather water while cleaning window glasses?

A. Caddy basket

B. Upholstery steam cleaner

C. Squeegee

D. Mops

21 / 30

21. What chemical to be used to kill harmful germs?

A. Disinfectants

B. Acid cleaners

C. Abrasive

D. Both (a) & (b)

22 / 30

22. Which of them is used as solvent for dry cleaning?

A. Diesel

B. Kerosene

C. Petrol

D. Paraffin wax

23 / 30

23. It is used and cleaning materials containing stiffening agents and fabric conditioners.

A. Laundry aids

B. Polishes

C. Disinfectants

D. Floor seal

24 / 30

24. All of these are principles in laundering except:

A. Collection

B. Transportation

C. Sorting

D. Folding

25 / 30

25. What cleaning materials that contains stiffening agents and fabric conditioners?

A. Acid cleaners

B. Laundry aids

C. detergents

D. Alkaline Cleaners

26 / 30

26. What cleaning tool is used to collect dust and dirt with a help of a broom.?

A. Dusters

B. Dustpans

C. Mops

D. Brooms

27 / 30

27. What machine is used in washing guest clothes and linen?

A. Washing machine

B. Flat iron

C. Presser

D. None of the above

28 / 30

28. ...... was used as solvent for dry cleaning of clothes.

A. Tetrachloroethane

B. Dichlorvos ethene

C. Both (A) and (B)

D. None of these

29 / 30

29. What plastic with lid is used to hold gathered garbage and trash while cleaning?

A. Buckets or pails

B. Garbage bins

C. Vacuum cleaner

D. All of the above

30 / 30

30. What cleaning agents are used extensively for dry cleaning and for stain removal?

A. Solvent cleaners

B. Floor seal

C. Disinfectants

D. Laundry aids

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