Certificate in Conflict Management & Employee Relations /30 1 Your Examination is Complete ! Certificate in Conflict Management & Employee Relations Online Examination Detail: Duration- 60 minutes. Number of Questions- 30. (Multiple Choice Questions). Maximum Marks- 100, Passing Marks- 40%. There is no negative marking. Candidate Details NameEmailPhone Number 1 / 30 1. What is the purpose of a grievance handling procedure? A. To punish employees immediately B. To ignore employee complaints C. To resolve employee complaints in a fair and systematic way D. To reduce documentation 2 / 30 2. Who plays the most important role in managing workplace conflict? A. Customers B. Government authorities C. Leadership and managers D. External auditors 3 / 30 3. Why is cultural sensitivity important in conflict situations? A. To impose one culture on others B. To ignore differences at the workplace C. To understand diverse perspectives and avoid misunderstandings D. To create strict communication rules 4 / 30 4. What is the main purpose of root cause analysis in conflict? A. To assign blame B. To delay resolution C. To identify the real source of the problem D. To increase control 5 / 30 5. Mediation in conflict resolution involves: A. One party forcing a decision B. A neutral third party helping both sides reach an agreement C. Ignoring the issue completely D. Legal action by management 6 / 30 6. A conflict audit is mainly used to: A. Promote competition B. Measure and analyze existing conflict patterns in the organization C. Terminate employees D. Reduce teamwork 7 / 30 7. Which conflict resolution style focuses on finding a solution that fully satisfies both parties? A. Avoiding B. Accommodating C. Competing D. Collaborating 8 / 30 8. Why is documentation important after conflict resolution? A. To create pressure on employees B. To maintain records and ensure proper follow-up C. To increase punishment D. To restart the conflict 9 / 30 9. What is the main purpose of an organizational conflict management plan? A. To ignore minor conflicts B. To control employees strictly C. To provide a structured approach for handling conflicts D. To increase competition among staff 10 / 30 10. Which type of conflict occurs between two individuals? A. Organizational conflict B. Team conflict C. Interpersonal conflict D. Structural conflict 11 / 30 11. What is workplace conflict? A. A planned disagreement between managers B. A situation where employees avoid work C. A disagreement between individuals or groups at work D. A legal dispute in court 12 / 30 12. Which of the following mainly governs industrial relations in India? A. Consumer Protection Act B. Factories Act only C. Labor and industrial laws D. Contract Act only 13 / 30 13. Collective bargaining refers to: A. Individual negotiation between one employee and HR B. Legal dispute in court C. Negotiation between employer and trade union D. Government enforcement of wages 14 / 30 14. A win-win problem-solving approach means: A. One side wins and the other loses B. Both sides achieve acceptable outcomes C. The conflict is postponed D. The issue is ignored 15 / 30 15. Which of the following is the main purpose of active listening? A. To interrupt with strong opinions B. To fully understand the speaker’s message C. To dominate the conversation D. To avoid giving feedback 16 / 30 16. Which of the following is an example of healthy conflict? A. Personal attacks between employees B. Open discussion of different ideas with mutual respect C. Spreading rumors D. Refusing to cooperate with the team 17 / 30 17. Workplace arbitration is: A. Informal discussion without records B. A legal process where a neutral person gives a binding decision C. A trade union protest D. A disciplinary warning 18 / 30 18. Conflict resolution training programs mainly aim to: A. Reduce employee rights B. Develop skills to handle conflicts effectively C. Encourage workplace arguments D. Increase punishment 19 / 30 19. Progressive discipline mainly refers to: A. Immediate termination of employees B. Gradual corrective action to improve employee behavior C. No action against misconduct D. Rewarding poor performance 20 / 30 20. Why is compliance with grievance redressal mechanisms important? A. To delay employee complaints B. To avoid legal responsibility C. To ensure fair and lawful resolution of disputes D. To increase punishment 21 / 30 21. Why is employee voice important in an organization? A. It creates more conflict B. It allows employees to share ideas and concerns openly C. It reduces management responsibility D. It delays decision-making 22 / 30 22. A strike is best defined as: A. Locking the workplace by the employer B. A temporary stoppage of work by employees C. Transfer of employees D. Termination of employment 23 / 30 23. Which of the following is a common cause of organizational conflict? A. Clear communication B. Differences in goals and values C. Proper leadership D. Equal workload distribution 24 / 30 24. Studying real-life case studies helps organizations to: A. Find mistakes only B. Apply practical solutions to similar conflicts C. Increase legal cases D. Avoid documentation 25 / 30 25. Which of the following helps prevent workplace bullying and harassment? A. Ignoring complaints B. Clear policies, training, and strict action C. Informal warnings only D. Employee silence 26 / 30 26. What is the main goal of building a positive employee relations culture? A. To increase strict supervision B. To reduce employee communication C. To promote trust, cooperation, and job satisfaction D. To control employee behavior 27 / 30 27. Why is conflict management important in organizations? A. To encourage competition only B. To eliminate all employee disagreements C. To improve productivity and maintain healthy relationships D. To increase strict rules 28 / 30 28. Which of the following is an example of non-verbal communication? A. Email writing B. Speaking clearly C. Facial expressions D. Written feedback 29 / 30 29. What is the key difference between assertiveness and aggressiveness? A. Assertiveness ignores others’ rights B. Aggressiveness is calm and respectful C. Assertiveness respects both self and others D. There is no difference between them 30 / 30 30. Managing emotions under pressure mainly helps in: A. Increasing workplace gossip B. Escalating conflicts quickly C. Maintaining control and making better decisions D. Avoiding responsibility Exit
