Description

Course Name: Certificate in Workplace Etiquette & Grooming
Course Id: CWEG/Q0101.

Eligibility: 10+2 (Higher Secondary) or equivalent is required.

Objective: The Certificate in Workplace Etiquette & Grooming course is designed for students, job seekers, and working professionals to develop a polished personality, maintain professional appearance, and interact effectively in diverse workplace settings. It helps build confidence, interpersonal skills, and cultural awareness to thrive in modern organizations.

Duration: Three Months.

 How to Enroll and Get Certified in Your Chosen Course:

 Step 1: Choose the course you wish to get certified in.

 Step 2: Click on the “Enroll Now” button.

 Step 3: Proceed with the enrollment process.

 Step 4: Enter your billing details and continue to course fee payment.

 Step 5: You will be redirected to the payment gateway. Pay the course and exam fee using one of the following methods:
Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.

 Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.

 Step 7: Once you complete the course, take the online examination.

 Step 8: Upon passing the examination, you will receive:
• A soft copy (scanned) of your certificate via email within 7 days of examination.
• A hard copy (original with official seal and signature) sent to your address within 45 day of declaration of result.

 Step 9: After certification, you will be offered job opportunities aligned with your area of interest.

Online Examination Detail:

Duration- 60 minutes.
No. of Questions- 30. (Multiple Choice Questions).
Maximum Marks- 100, Passing Marks- 40%.
There is no negative marking in this module.

 Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:

 Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.

 Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.

 Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.

 Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.

 Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.

 Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.

Syllabus:

Module 1: Introduction to Workplace Etiquette: Definition and importance of workplace etiquette, Understanding professional behavior, Workplace rules and unwritten norms, Respecting diversity and inclusion, Maintaining boundaries and personal space, Appropriate use of mobile phones and gadgets, Time management and punctuality, Understanding organizational culture, Role of etiquette in professional growth, Basic workplace dos and don’ts.

Module 2: Verbal and Non-Verbal Communication Etiquette: Effective verbal communication skills, Proper tone and voice modulation, Greeting and introducing colleagues professionally, Active listening techniques, Email and phone call etiquette, Body language and posture, Eye contact and facial expressions, Professional use of gestures, Avoiding slang and casual speech, Understanding cultural differences in communication.

Module 3: Personal Grooming and Hygiene: Importance of personal grooming in the workplace, Daily hygiene essentials, Dress code and dressing appropriately, Formal and smart casual dressing guidelines, Haircare and skincare basics, Oral hygiene and fresh breath maintenance, Grooming accessories (shoes, belts, bags), Makeup and perfume etiquette, Nail and hand grooming, Grooming tips for virtual meetings.

Module 4: Office Behavior and Professionalism: Teamwork and collaboration etiquette, Desk and workspace etiquette, Respect for shared office spaces, Elevator, cafeteria, and restroom etiquette, Managing gossip and workplace politics, Handling mistakes gracefully, Giving and receiving constructive feedback, Being accountable and responsible, Professionalism in remote and hybrid work settings, Social media etiquette for professionals.

Module 5: Meeting and Dining Etiquette: Scheduling and preparing for meetings, Attending and participating in meetings professionally, Online meeting manners (Zoom, Teams, etc.), Minute-taking and follow-up, Client interaction and hosting visitors, Business dining etiquette, Table manners and food choices, Using cutlery and napkins correctly, Formal vs informal dining setups, Handling business conversations over meals.

Module 6: Conflict Resolution and Workplace Ethics: Understanding common workplace conflicts, Role of communication in conflict resolution, Conflict de-escalation strategies, Handling criticism and disagreements, Building emotional intelligence, Maintaining confidentiality, Ethics and integrity in the workplace, Harassment and discrimination awareness, Importance of empathy and tolerance, Building a positive and respectful work culture.

✅ Career Opportunities After Certificate in Workplace Etiquette & Grooming

This is a skill-enhancement course, meaning it complements almost every professional role, including:

🔹 1. Front Office Executive / Receptionist

• 💼 Role: Represent the organization, greet visitors, manage front desk

• 💰 Salary: ₹15,000 – ₹30,000/month

🔹 2. Customer Relationship Executive

• 💼 Role: Client interaction, service coordination, in-person or phone support

• 💰 Salary: ₹18,000 – ₹35,000/month

🔹 3. Sales/Marketing Assistant

• 💼 Role: Client-facing roles require polished communication and presence

• 💰 Salary: ₹20,000 – ₹40,000/month

🔹 4. Airlines, Hospitality & Retail Professionals

• 💼 Role: Groomed appearance and etiquette are must-haves in these sectors

• 💰 Salary: ₹18,000 – ₹45,000/month

🔹 5. Corporate Trainees & Entry-level Employees

• 💼 Role: Professionals across all industries who must work in teams, attend meetings, interact with clients

• 💰 Salary: ₹15,000 – ₹35,000/month