Srinagar, Jammu and Kashmir
Scheme Name: Pradhan Mantri Kaushal Vikas Yojana
Course Name: Customer Care Executive (Call Center)
Description: Customer Care Executive(Call Center) is a programme for aspirants of the Telecom sector.
Certification Partner: Telecom Sector Skill Council
Eligibility: 12th standard pass
Duration: 240 hours
QP Code: TEL/Q0100
NSQF Level: 4
Customer Care Executive in the Telecom industry is also known as Customer Service Representative/ Customer Service Associate / Customer Service Advisor / Customer Relationship Officers / Call Centre Executive
Brief Job Description: Individuals at this job provide customer service support to an organization by interacting with their customers over the phone. They also handle, follow and resolve customer’s queries, requests and complaints in a timely manner.
Personal Attributes: This job requires the individual to have good communication skills with a clear diction, ability to construct simple and sensible sentences; ability to comprehend simple English sentences; good problem solving skills and ability to approach problems logically; strong customer service focus; ability to work under pressure and active listening skills. The individual should also be willing and comfortable to work in shifts.