Diploma in Admin Secretarial & PA

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Diploma in Admin Secretarial & PA

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When access is granted to append or update a file to more than one user, the OS or file management system must enforce discipline. This is _________.

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Which of the following isn’t a part of the file directory?

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Allocated size of a file comes under?

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What is the role of feedback in improving customer service?

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Which of the following is not an appropriate criterion for file organisation?

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Which of the following is an example of a customer service best practice?

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is undertaken to find out the one best way of doing the thing

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What is the role of customer service in building customer loyalty?

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what should occur when there is a simple paper jam in the photocopier?

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Records are treated as a unit.

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……….has defined the basic problem of managing as the art of “knowing exactly what you want men to do and then see that they do it in the best and cheapest way “

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Photocopying machines can perform all of the functions except

 

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What is the best approach to handle a customer who wants a refund for a non-refundableproduct?

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__________________ refers to the logical structuring of records.

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The Book “Functions of Executive” was written by ………………….

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……………….school of Management recognizes the existence of a centralized body of knowledgefor the Management.

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A secretary never arranges appointments and travel.

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The principle of Unity of command is contrary to Taylors…………………….

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Father of Modern Management theory is ………………

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…………. Suggestthat each communication going up or coming down must flow through each position in the line of authority

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What does it mean to “under promise and overdeliver” in customer service?

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A PA does not need to be skilled in oral and written communication.

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What is the purpose of providing self-service options to customers?

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What is the best way to handle an angry customer?

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Which of the following storage systems would be most suitable for a client register of a large organization?

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………………is that phase of business enterprise that concerns itself with the overalldetermination of institutional objectives and the policies necessary to be followed in achieving those objectives.

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The user can load and execute a program but cannot copy it. This process is?

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How can customer service representatives handle difficult customers?

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What is the purpose of a customer service script?

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How can customer service representatives handle a high volume of customer inquiries?

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………….school of thought has developed on the idea that there is no single best method to find solutions to Managerial problems.

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Koontz and O’Donnel are the advocates of ……………….approach to management

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How should customer complaints be handled?

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What is the purpose of a knowledge base in customer service?

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What is the importance of product knowledge in customer service?

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According to ………….principle, each group of activities with the same objective must have one head and one plan.

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Which customer service metric measures the time taken to resolve a customer issue?

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Which skill is crucial for effective written communication in customer service?

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According to functional foremanship, the speed boss, Inspector, foreman and gang boss are entrusted with the …………………aspect of work.

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___________ itself is a file owned by the operating system

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Which of the following is an example of an open-ended question?

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What is an example of a workplace behavioural hazard?

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The principles of scientific Management were more concerned with the problems at the …………. Levels.

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what type of mail requires proof of delivery?

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How can customer service representatives handle confidential customer information?

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Everything which goes to increase the importance of subordinate’s role is……………….

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What does it mean to provide a “warm transfer” in customer service?

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Management can be considered as……………….

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How can customer service representatives display empathy towards customers?

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What does SLA stand for in the context of customer service?

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Your stationary order was incorrectly filled. Which document would you use to compare with the order form to identify the discrepancies?

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How should bulk mail be prepared for posting?

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How can customer service representatives demonstrate professionalism?

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Which customer service metric measures the percentage of customer issues resolved during the first interaction?

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A basic element of data in a file.

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How can customer service representatives create a personalized experience for customers?

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What is the purpose of establishing service level targets in customer service?

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Secretarial staff file documents and invoices.

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Which of the following is an example of proactive customer service?

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Which of the following is not a part of the usage information?