Certificate in Travel Consultant /30 0 Your Examination is Complete !You will get your result in your email id within 10 days.kindly also email your 10th Marskheet and Aadhar Card copy at iisdtindia@gmail.com. Certificate in Travel Consultant 1 / 30International tourism helps to earn _________________. Goodwill Foreign exchange Image building Collaborative Business 2 / 30_________ is the cultural capital of India. Mumbai Delhi Nagpur Bangalore 3 / 30Which of the following statements is true about fixed costs within the relevant range? Fixed costs vary in total with changes in activity Committed fixed costs include advertising and research Discretionary fixed costs include buildings, equipment, and insurance Discretionary fixed costs are easier to adjust than committed fixed costs 4 / 30Which of the following is incorrect while referring to challenges faced while ensuring service quality? Customer expectations change over a period of time Different customers can have different expectations Customer expectations do not change at all Knowledge of all customers about the service may not be the same 5 / 30Changesinthe ……….structure ofthedepartmentoftourism? Airlinestructure Accommodation Organisational Transport 6 / 30Tourism sector creates more _________ opportunities. Job Fund raising Profit making Attractive 7 / 30Which of the following is a good example of the equation or cost function that represents the variable and fixed cost relationships? X = Y + (B)A Y = B(A) + X Y = A + B(X) A = Y + B(X) 8 / 30Approval for A class tourist guide is given by Government of India Department of Archaeology State government None 9 / 30Nationaltourism policy ………… year? 2002 2004 2001 2003 10 / 30A tourism policy includes Rules Regulations Objectives and strategies All of the above 11 / 30Which of the following is true about the high-low method? It is used to estimate the fixed and variable cost elements of a mixed cost It can be used when mixed costs are not involved It assumes a curvilinear relationship between cost and activity It is more accurate compared to the least squares method 12 / 30Rahul had booked a room in a 5-star hotel. After he checked in at his hotel room, he was angry at finding that his bed sheet was filthy. Which dimension of ‘service quality’ was poorly reflected? Tangibles Reliability Empathy Responsiveness 13 / 30Availability of trained _____________is essential for tourism. Manpower Candidates Caterers Hoteliers 14 / 30.Which of the following is the skill required for a tour manager? Researching Public speaking Communication skill Above all 15 / 30Place in an itinerary means --- Components in an itinerary Time gap between two activities Facilities None of these 16 / 30A country is mainly benefited from tourism by the Tourist expenditure Tourist travel Accommodation None of these. 17 / 30The process of grouping people within a market according to similar needs, characteristics, or behaviour is known as. Tourism marketing Segmentation Targeting None of these 18 / 30Which of the following is not a component of package tour cost Accommodation cost Transportation cost Sightseeing cost Shopping cost 19 / 30Which of the following is true about variable costs? Variable costs vary on a per unit basis Variable costs vary in total across changes in activity Variable costs are constant in total across changes in activity None of the above 20 / 30Eco tourism relates to ________________. Economic system Financial system Nature E-commerce 21 / 30When a visitor travels in his country of residence, he is a------------visitor Domestic International Inbound Out bound 22 / 30Motivational programme provided for the employees of an organisation is known as… Hosted tour Incentive tour Inclusive tour Escorted tour 23 / 30If the time taken to respond to customer complaints is less, which dimension of ‘service quality’ is strongly promoted? Responsiveness Aesthetics Empathy Durability 24 / 30National tourism includes. Domestic tourism Outbound tourism Domestic & Outbound tourism None of these. 25 / 30Firsttourismpolicy …………………year? 1982 1999 1984 1987 26 / 30Visitors spending at least three hours away from home outside their usual environment for leisure but not staying away overnight is known as… Leisure day visitor Twisty Same day visitor None of these. 27 / 30Variable costs with a linear relationship to changes in activity are referred to as: True variable Proportionally carriable Curvilinear Both (1) and (2) 28 / 30Which of the following is not a technique to study the ‘service quality gap’? Surveys Online Research Focus Groups Asking the boss of the company 29 / 30Which demand comprises of category of people who do not travel for same reason. Suppressed demand No demand Effective demand Actual demand 30 / 30Keralatourismpolicy………. year? 1992 1991 1995 1984 Exit
