Certificate in Communication Skills /30 0 Your Examination is Complete !You will get your result in your email id within 10 days.kindly also email your 10th Marskheet and Aadhar Card copy at iisdtindia@gmail.com. Certificate in Communication Skills 1 / 30The most important goal of business communication is_________. favourable relationship between sender and receiver. organizational goodwill receiver response receiver understanding 2 / 30The concept of entropy as used in communication is related to Virtual reality Marketplace Order Communicative language 3 / 30Which of these are to be avoided in any style of writing? Truth Clarity Compassion Dishonesty 4 / 30The process by which a message is transmitted via some form of medium is identified as _________ communication: Formative Inter-connective Mediated Formal 5 / 30The formal greeting with which a business letter begins is called reference subject salutation body copy 6 / 30The process by which the receiver interprets the symbols used by the source of the message by converting them into concepts and ideas is called ______ encoding decoding listening speaking 7 / 30The earliest modern means of communication system is post and telegraph. press and print media. telephone and internet. More than one of the above 8 / 30Communication saves time in internal communication. interview oral communication. schedule 9 / 30Posters fall under ______________ communication. oral visual. written spoken 10 / 30Which of the following is not the element of communication process? Feedback Reinforcement Medium Interaction 11 / 30Video conferencing is an example of: Folk media Print media Interactive media None of the above 12 / 30In communication, under which part of the process does 'expressing the words' fall? Sender Message Channel Receiver 13 / 30In the process of communication 'Encoding' means using symbols to express an idea. deciphering a message. creating noise in the communication. interpreting the meaning of the message. 14 / 30Talking comes under which type of communication? Verbal Non- verbal Written Dramatic 15 / 30Which of these parameters are not required to define style? Moral truth Compassion Gender Information 16 / 30A communication process can be considered complete when the sender transmits the message. the message enters the channel. the message leaves the channel. the receiver understands the message. 17 / 30For a student of communication, reading includes the skills of Observation and analysis De-contextualisation Understanding for others Passive viewing of visual media 18 / 30A verbal communication technique used in teaching is: Slow expression of words Varying the speed of voice and tone Presentation without pause Resorting to semantic jugglery 19 / 30Communication is a ______________ one way process. two-way process. three-way process. four-way process. 20 / 30Realizing the potential of the self is part of the communication development. language development. skill development. personality development. 21 / 30Appeals and representations are used in_________communication horizontal downward upward grapevine 22 / 30A writer must not convey information with _____ precision clarity randomness truth 23 / 30The first model of communication was developed by ______ : Aristotle Berlo Shannon and Weaver Lasswell 24 / 30In the communication process, when the sender and the receiver interchange their roles in respect of sending and receiving the message, it is called Universal model. Transactional model. Singular-flow model. Pluralistic model. 25 / 30How is good technical writing achieved? Naturally By practice Listening Speaking 26 / 30Horizontal communication takes place between_________. superior to subordinate subordinate to superior employees with same status none of these 27 / 30The term communis derived from ______________ word Greek Latin. Chinese. English 28 / 30Communication is the ______________ of business. Backbone life blood. nervous system. both (1) & (2). 29 / 30Breakdown in verbal communication is described as: Short circuit Contradiction Unevenness Entropy 30 / 30In an office, an employee communicates horizontally with his _______ superiors subordinates colleagues assistant Exit