Advance Diploma in Hotel Business Management /60 0 Your Examination is Complete !You will get your result in your email id within 10 days.kindly also email your 10th Marskheet and Aadhar Card copy at iisdtindia@gmail.com. Advance Diploma in Hotel Business Management 1 / 60Which of the following is an example of a soft skill? Coding in Python Problem-solving Operating heavy machinery Data analysis 2 / 60Which soft skill is crucial for effectively managing and resolving disagreements or disputes? Time management Creativity Conflict resolution Emotional intelligence 3 / 60What soft skill involves the capacity to influence and guide others toward shared goals? Communication Adaptability Leadership Decision making 4 / 60Which of the following is not the job of Order Taker? Answering phones Responsible for managing lost & Found items Coordinate with the Room Attendant, to deliver the request from guests in room. Deliver the extra pillow to the room. 5 / 60The other name of Room Attendant is: Room Service Room Boy In Room Dining Purchasing 6 / 60What is a sentence? A group of ideas. A group of words that communicate a complete thought. A set of rules to write correctly. A set of words that is grammatically correct 7 / 60When the demand for a product is tied to the purchase of scene parent product, it is known as Induced demand Autonomous demand Actual demand Direct demand 8 / 60Reservation Type 1 in Fidelio Means Guaranteed To CC Wait Listed Reservation Non-Guaranteed Reservation Tentative Reservation 9 / 60Silverware can be polished using which of the following systems: Gueridon Helitherm Ganymede Polivit 10 / 60Which of the following service is not included in Housekeeping? Room Service Floor Section Public Area Section Linen & Uniform Section 11 / 60The main use of a waiter’s cloth is for: wiping customer’s fingers after eating snails polishing plates and glasses when laying them on the table covering stains on the tablecloth wiping spilt food from the carpet 12 / 60Which of the following is not a duty of Housekeeping Department: Cleaning guest rooms Serving food Responsibility of public restrooms, convention space and offices Managing laundry operations 13 / 60Types of words used for verbal communication? Acronyms Simple Technical Jargons 14 / 60What is emotional intelligence? The ability to understand and manage one’s emotions and empathize with others. The capability to learn programming languages quickly. The skill of managing time effectively. The aptitude to work well in a team environment. 15 / 60When a hotel does not charge a guest for the room rate from a guest it is called Crib Rate Complimentary Rate Travel Agent Rate Advance Purchase Rate 16 / 60A customer who orders Coeur de Filet would expect it to be: braised lambs’ heart stewed ox-tail fried calf’s liver fillet of beef 17 / 60Which of the following is NOT a communication barrier? Linguistic barrier Interpersonal barrier Financial barrier Organisational barrier 18 / 60If wine is spilt on the tablecloth a waiter should: clear the table of everything and sponge the stain with milk. cover the soiled area with a clean table napkin by unrolling it over the spillage. ask the customers to wait in the lounge while he fetches a clean cloth. take the plates of food to the sideboard and change the cloth. 19 / 60Which statistics measures tourism trips? Value statistics Volume statistics Expenditure statistics None of these 20 / 60Which travel propensity measures total number of trips? Gross travel propensity Travel measurement Net travel propensity None of these 21 / 60Which of This is not a type of Heritage Hotel Heritage Grand Heritage Heritage Old Heritage Classic 22 / 60The measurement of attributes through the use of anserinas is known as… Emotion Perception Psychometrics None of these. 23 / 60Registration Card Is used in which stage of guest cycle Departure Pre-Arrival Arrival Stay 24 / 60A person who is travelling a place for pleasure is known as… Tourist Traveller Inbound tourist None of these 25 / 60By what method we can know what the receiver understood or got the message? transmitting feedback message listening 26 / 60Why are soft skills important in the workplace? They are not essential for career success. They contribute to a positive work environment and enhance teamwork. Soft skills are only relevant for leadership positions. Soft skills are not transferable to different job roles. 27 / 60The person who serves alcoholic beverages in a restaurant is called a: commise de rang trencher sommelier debarrasseur 28 / 60Why are employers seeking candidates with strong soft skills? Soft skills are irrelevant in the workplace. Soft skills contribute to a negative work environment. Soft skills enhance teamwork and productivity. Soft skills are only needed in creative fields. 29 / 60The correct accompaniments for roast grouse are: bacon rolls, meatballs, just lie, heart-shape croutons spread with duxelles. gravy, bread sauce, fried breadcrumbs, game chips, watercress. redcurrant jelly, grapes, slices of kiwi-fruit, horseradish sauce. cranberry sauce, chestnuts, thyme and parsley stuffing, chipolatas. 30 / 60European Plan Includes Room Rate + Breakfast Room Rate + Breakfast + Lunch Room Rate + Breakfast + Lunch/Dinner Only Room Rate 31 / 60Which of This is not a method of establishing an end of day Hourly Basis 24 Hour Basis Ci CO Basis Night Basis 32 / 60Using abbreviations in communication leads to which type of communication barrier. Language/ Linguistic Physical Cultural Organisational 33 / 60To set up the decoration, provide the F&B linen such as tablecloth, napkin, which department helps the Housekeeping Department? F&B Service Engineering Front Office Department F&B Product 34 / 60The department which is responsible for the cleanliness in hotels is: In-Room Dining Room Service Room Attendant Housekeeping 35 / 60The correct accompaniments for a grilled steak are: grilled mushrooms and tomatoes, anchovy butter straw potatoes, watercress, parsley butter fried onion-rings, streaky bacon, picked parsley fried egg, a slice of truffle, horseradish sauce 36 / 60Horseradish sauce should be offered when serving: smoked mackerel wiener schnitzel fried whitebait roast leg of lamb 37 / 60Who manages the cleaning and handling of lobby and lift? Room Attendant Room Service Public Area Attendant Linen & Uniform Attendant 38 / 60State which of the following dishes is eaten raw: centerfieldbouquet ere entrecote minute steak tartare tournedos Rossini 39 / 60The main accompaniments for curried chicken, apart from rice, are: plain boiled potatoes, quenelles, Matignon of vegetables mangos, stuffed tomatoes, chateau potatoes fried onion-rings, chou-paste gnocchi, turned mushrooms poppadum’s, sambals, Bombay ducks 40 / 60Who is responsible for cleaning and handling the bedsheet, tablecloth and guest laundry? Room Attendant Room Service Public Area Attendant Linen & Uniform Attendant 41 / 60Airline code of Singapore Airlines 9W BA CX SG 42 / 60Which of the following shows a positive facial expression? Frowning while concentrating Maintaining eye contact Smiling continuously Rolling up your eyes 43 / 60A person who moves from one location to another is known as… Tourist Traveller Inbound tourist Out bound tourist 44 / 60Rate Offered to attract high volume of business from special market segment. Half Day Rate Volume Guaranteed Rate Crib Rate Travel Agent Rate 45 / 60Creation of Guest Folio comes under which of the following stage Arrival Pre-Arrival Departure Stay 46 / 60Who is the leader of Housekeeping Department? Room Division Manager Executive Chef Executive Housekeeper Front Office Manager 47 / 60How do soft skills differ from hard skills? Soft skills are specific and measurable abilities, while hard skills are transferable. Soft skills are technical, while hard skills are interpersonal. Soft skills are not essential in the workplace. Soft skills and hard skills are synonymous terms. 48 / 60Net travel propensity measures… Total number of trips Total number of transits Total number of persons who take at least one trip None of these. 49 / 60The origin of the word communication is ____________. Communicate Communicare Compute Computer 50 / 60The value statistics measures. Tourist expenditure Twists days Accommodation None of these. 51 / 60Which can be used to overcome the communication barrier? Using a translator By writing a letter Not communicating at all Using your own language 52 / 60Which type of word is generally not used in verbal communication? Technical Simple Easy Local Language 53 / 60The person in charge for cleaning the room: Room Attendant Room Service Public Area Attendant Linen & Uniform Attendant 54 / 60Which soft skill refers to the ability to convey information effectively and listen actively to others? Creativity Emotional intelligence Communication Time management 55 / 60The first language which we learn or speak as a child ___________. Jargon Dialect Mother Tongue Vernacular 56 / 60Who handles left luggage formality and maintains the baggage check room GRE FOM Bell Captain Duty Manager 57 / 60Which demand is not derived or induced Indirect demand Perishable demand Direct demand Autonomous demand 58 / 60What are soft skills? Specific technical abilities related to a particular job Non-technical interpersonal and personal attributes Computer programming skills Academic qualifications and degrees 59 / 60Which soft skill involves the capability to adjust to changing circumstances and embrace new challenges? Emotional intelligence Adaptability Leadership Leadership 60 / 60Which demand refer to the demand for goods that are needed for final consumption? Direct demand Derived Demand Indirect Demand None of these. Exit
